Metro Bank is upgrading our systems to the latest technology and will soon be able to serve you, our customer, better than we ever have. Our goal is to provide you with the best banking experience possible and offer you the latest products and services.
You will soon see a newly updated website with improved Online Banking and will feature a new and improved Mobile Application to make banking on the go easier. Debit card controls will now be available to manage your account via Online Banking or our Mobile Application. You will also see P2P (Person to Person) payments, instant issue debit cards and E-sign capabilities for deposit and loan accounts.
Beginning Thursday, November 4th and continuing through Monday, November 8th, we will be upgrading our software. It is important for you to know that some services relating to Digital Banking (Online banking – Mobile banking), debit cards and Telephone Banking may not be completely functional or operating during that time.
While all of these changes are occurring, Metro Bank will continue to serve our customers during our regularly scheduled banking hours, plus we will take customer service calls during the first week of conversion until 8:00PM. For after-hours calls, please call 205-884-6200 option 3.
If you have any questions, please do not hesitate to contact one of our Customer Service Representatives at 205-884-6200. The first week of the conversion our customer service department will be taking calls until 8:00 PM. We are happy to help! We appreciate your continued business and loyalty.
Metro Bank’s new Digital Banking service is swiftly approaching! Exciting new changes are on the way. We are still on track to share the new site with you on November 6th. There will be a few steps to setup the service in order to login to your online banking experience for the first time.
If you are currently an Apple user then your Mobile App should automatically update. Android users will need to delete the old Mobile App and download the new Mobile App at the Google Store. The Mobile App will be accessible on Monday November 8th. Please use the Online Banking Login instructions.
Once again, Metro Bank is delighted to bring you the latest in Digital Banking technology. Should you have any questions or concerns, please feel free to contact us. We will be taking customers service calls until 8:00 PM the week of the conversion starting Monday November 8th.