METRO BANK PRIVACY POLICY

Metro Bank understands that your trust in us depends on how well we keep your personal, business, and account information secure. We have taken care in establishing and implementing policies and procedures to protect this information. Your privacy is considered in all aspects of our business. In fact, we believe keeping information about you safe and secure is every employee’s responsibility.

Metro Bank is committed to fully complying with the laws and regulation, such as the Fair Credit Reporting Act and the Right to Financial Privacy that have been established to protect the confidentiality of customer information.

 Metro Bank will never give out any specific information about you or your accounts to anyone for their use, except for the exchange of information with reputable credit bureaus, or if we need to share the information with other financial institutions while conducting bona fide corporate business.  We will also not share your personal financial information unless:

·        You authorize or request the disclosure.

·        We are legally required or permitted to do so, such as through a subpoena, investigation of fraudulent or suspicious activity or to help complete a transaction initiated by you.

·        You have been informed about the possibility of the sharing of your information for marketing or similar purposes, and you have been given the opportunity to decline.

Metro Bank may collect information volunteered by you during the application and information request process. In an effort to offer you the best and most current banking opportunities, we may contact you with news about products, services, and special promotions.

If, for any reason, you would like to be taken off our contact list, please contact us at:

Attn: Compliance Officer

800 Martin Street South

Pell City, Alabama 35128

205-884-2265

Metro Bank continues to monitor and review the privacy measures that it has in place to protect customer information. These measures are updated as practices change and new technology becomes available.

We understand the security of personal and account information about you is important. To assist us in offering financial services in a secure manner, we employ a number of controls described below. These controls allow us to properly authenticate your identity when you access these services and protect information about you as it travels over the Internet between us and your access device (such as PC or wireless device). The financial services we provide on our Web site use access codes, such as your login ID, password, or Personal Identification Number (PIN).

This site requires the use of secure browsers to protect you while you access our online services. Secure browsers allow you to communicate with our Web site in a protected session by encrypting information that flows between you and the site. To verify your session is secure, look for https: instead of http: in the URL address line, and a secure symbol (for example, closed padlock or key) on the status bar of your browser located on the lower part of the screen. For greater security when viewing your account information over the Internet, we require that you use a browser with 128-bit encryption. For more information on your browser's features and how to download a more secure version of your browser, click on one of the browser logos at the bottom.

To provide additional protection, a timeout feature is used on selected parts of our Web site. This feature automatically logs you out of your account after an extended period of time. Re-establishing and authenticating your credentials for your online session helps to reduce unauthorized access to your accounts with us via the Internet.

The Web site uses firewalls to protect our computer systems and your information. Firewalls can be thought of as a selective barrier that permits only specific types of traffic (transactions) through to our systems.

Here Is How You Can Help

While we at Metro Bank continue to provide security controls to protect information about you, we believe it is extremely important for you to share in the responsibility for security. The following are some ways you can protect yourself and your accounts:

  • Never share your access codes with anyone. Remember, a bank representative will never ask you for your PIN.
  • We recommend you change your access codes on a regular basis.  If you think your access codes have been compromised, change them and contact us immediately.
  • Use only the secure message service provided within Online Services when sending or requesting account information about you.
  • Consider using a personal firewall to prevent hackers from invading your personal computer, especially if you are using DSL or a cable modem to access the Internet.
  • Install virus protection software and scan all downloaded software, as well as all diskettes, before use. Also, delete emails with attachments from unknown sources.
  • When you are done with your transactions, always click on the Logoff button on the Web site to exit the application and prevent further access to your account. When using a public PC (such as in a library or school), also close the browser when you are finished.

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